Terms of Service
These Terms govern your access to and use of the ORA platform provided by ORA AI Inc. (operating as Mamoth-Auto, "ORA", "we", "us"). By accessing or using ORA, you agree to these Terms. If you use ORA on behalf of a dealership or other organization, you accept these Terms on its behalf and confirm you are authorized to do so.
01 The service
ORA is a communications and relationship-intelligence platform for automotive dealerships, including SMS, email, voice, and social comment-engagement features. We may update, add, or remove features over time.
02 Accounts and eligibility
You must provide accurate account information, keep your credentials secure, and be authorized to act for your dealership. You are responsible for activity under your account.
03 Your responsibilities
- Obtaining and maintaining all consents required from your contacts before messaging them.
- Complying with all applicable laws, including CASL, PIPEDA, Quebec's Law 25, and the US TCPA.
- The accuracy and lawfulness of the data you upload to or generate within ORA.
- Holding the authority to connect any Facebook or Instagram account and to send messages and replies on the connected dealership's behalf.
04 Acceptable use
You may not use ORA for unlawful, deceptive, harassing, or unsolicited bulk messaging; to send infringing or harmful content; or to disrupt, probe, or reverse engineer the service.
05 Third-party platforms
ORA integrates with third-party platforms — including Facebook and Instagram — and with messaging and voice carriers. Your use of those features is also subject to those platforms' own terms and policies, and their availability is outside our control.
06 Intellectual property and your data
ORA and its software are owned by ORA AI Inc. You retain ownership of the data you provide, and you grant us the rights needed to operate and provide the service to you.
07 Fees
Fees and billing terms are set out in your order or separate agreement with us.
08 Disclaimers and limitation of liability
To the maximum extent permitted by law, the service is provided "as is" without warranties of any kind, ORA is not liable for indirect or consequential damages, and our aggregate liability is limited as set out in your agreement with us.
09 Indemnification
You will defend and indemnify ORA against claims arising from your use of the service or your breach of these Terms, including claims relating to messaging consent and data rights.
10 Termination
Either party may terminate as set out in the applicable agreement, and we may suspend access for violations of these Terms. On termination, we handle your data in accordance with our Privacy Policy and Data Deletion process.
11 Governing law
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.
12 Changes and contact
We may update these Terms from time to time; continued use of ORA means you accept the updated Terms. Questions: legal@get-ora.ai.